Help CenterCan I play via a proxy server or VPN?
We ask that you connect to our website without using a proxy server or a VPN. If you are unable to connect to our service, please report the issue to our Customer Support team so that we can assit you. We reserve the right to block a player's account if fraudulent activity is suspected.
I have connection issues using my Mac
Restart your Mac and turn any network equipment connected (i.e. modem, router, access points) off and on again. Once your Mac has restarted, verify that your internet connection is working, then reload our website.
I have a connection issue using a desktop computer, what can I do?
First, restart your computer and turn any network equipment connected (i.e. modem, router, access points) off and on again. Once your computer has restarted, verify that your internet connection is working, then reload our website.
If the issue persists after applying the above, get in touch with our Customer Support team and send us the below information. We'll see what we can do:
- The error message you are receiving (a screenshot)
- The firewall or security installed on your computer (i.e.Norton, Panda, Avast)
- Explain what did you do to get this error
I'm having trouble loading a game. What should I do?
If you’re experiencing troubles with loading a casino game, you can try these steps first:
- Try using a different internet browser – Google Chrome or IE.
- Check if your internet connection is working properly – you might need to restart your router/Wi-Fi.
- Clear your cookies and cache
If that doesn’t help, check the following:
- Ensure that your pop-up blocker is disabled.
- Check that that you have installed the latest versions of Java and Adobe Flash Player on your computer.
- Ensure that you have installed the latest version of your browser.
If the problems persist, please email screenshots of the error message to our Customer Support team and they will try to give you a hand.